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Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

WHAT can be returned:

  • Most items that are regularly stocked at 999automotive or are locally available may be accepted for return. 
  • However, items that are special order or items that are ordered from overseas may not be accepted for return and will be determined on a case-by-case basis. 
  • Once a product has been test fitted, installed or used it can no longer be returned.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@999automotive.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: Unit 3/47 Learoyd Rd, Acacia Ridge QLD 4110

RESTOCKING FEES:

  • Items applicable for return will incur a 15% Restocking fee when a refund is required. However, if the customer wishes to opt for a store credit, 100% of the purchase value will be applied to the customer account.  
  • Items that are deemed as “special order” will incur a 20% restocking fee regardless of whether it is being refunded or applied as store credit.
  • If items are returned in any condition other than brand new, they may be subject to additional restocking/repackaging fees or may be rejected for return, in which case they will be returned to the customer at their cost. 

          REFUNDS:

  • Refunds via PayPal, Afterpay or Zip Money will incur the payment gateway fee if the refund is intiated via a return request. These payment providers do not refund their admin fees to 999automotive, in the event a customer is refunded, and these fees will be deducted from any refund amount.

     

     

     

    SHIPPING and PACKAGING:

    • All return shipping costs are to be paid by the customers. However, in the event an incorrect item has been sent by 999automotive and associated distribution partners 999automotive will cover return shipping costs.
    • For customer who purchase using the PayPal payment gateway may be eligible for shipping return compensation with PayPal. Please visit PayPal website for more info: https://www.paypal.com/au/webapps/mpp/returns
    • Customers are more than welcome to return items in person after return request has already been approved by 999automotive.
    • All returns must be in original package unless previously discussed. Packaging that is damaged and in an "unsellable" condition will incur a 20% repackaging fee or may be returned to the customer.

    EXEMPTIONS from the 999automotive Returns/Refund Policy:

    Items may not be subject to the terms and conditions outlined above in the following circumstances:

    • The item is faulty
    • The item was not as described or incorrectly supplied
    • The item was incorrectly listed or misleading
    • The item is no longer available or unavailable for an extended amount of time

    In these circumstances 999automotive will not charge any restocking fees or deduct any fees from refunds/credits.

NOTES:

999automotive cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase. 

By purchasing from 999automotive you agree to the Return Policy outlined above.